Pittsburgh Salesforce Development and Implementation
tripleNERDscore is a McKees Rocks, PA development agency that implements Salesforce and builds custom Salesforce apps and integrations for Pittsburgh-area organizations, with senior engineers handling the work from scoping to launch.
Salesforce can run a sales team, a service desk, a membership program, or a grant pipeline. It only does that well when it is set up around the way your organization works. We set it up that way, and we write the custom pieces when configuration runs out.
Engineers who scope and build your Salesforce work
Our office is at 825 Broadway Ave, McKees Rocks, PA 15136, serving Pittsburgh, Allegheny County, and organizations beyond the region. Doug Black and our senior engineering team connect the project scope to the build. The people who ask how your team handles a lead, a case, or a renewal are the people who configure and code the result.
We are a software development team first. That shapes how we treat a Salesforce org: as a system with a data model, access rules, tests, and a release process, not a collection of fields added one request at a time.
Salesforce implementation
An implementation turns the Salesforce products you have licensed into the system your team uses every day. We scope it around the records you keep and the steps people follow.
Process and data model
We map how work moves through your organization, then decide which standard objects fit and where custom objects and fields are needed.
Access and permissions
Profiles, permission sets, and sharing rules that match who should see and change each record.
Automation
Assignment, approvals, notifications, and record updates that remove repeated manual steps without hiding what happened to a record.
Data migration
Moving records from spreadsheets, an older CRM, or a previous org. That includes field mapping, cleanup, duplicate handling, and a test load before the final one.
Reports and dashboards
Reporting designed around the questions managers ask, built on data the team enters as part of their normal work.
Rollout and handover
Sandbox review, a planned go-live, documentation of what was built, and training for the people who will use and administer it.
Custom Salesforce apps
When standard features and configuration do not cover the job, we build on the platform. Salesforce provides Flow for declarative automation, Apex for server-side logic, and Lightning Web Components for custom interfaces. We use the simplest of those that does the job, because your team has to maintain what we leave behind.
Apps inside your org
Custom objects, screens, and logic for work that Salesforce does not handle out of the box: intake, scheduling, inspections, renewals, program tracking.
Custom interfaces
Purpose-built screens for staff who need to complete a task quickly, in place of long record pages and extra clicks.
Business logic and automation
Rules, calculations, and scheduled work that go beyond what point-and-click automation can express, written with tests.
Work on existing orgs
Review and repair of customizations another team left behind, starting with what is installed, what runs automatically, and what your staff rely on.
Salesforce integrations
Salesforce is rarely the only system in the building. We connect it to websites, forms, payment tools, email platforms, and custom applications. For each connection we define which system owns each record, what triggers a sync, and what happens when a sync fails.
For the Forum for Theological Exploration, we rebuilt the organization's website on ExpressionEngine 7 and connected it to Salesforce to automate user registration, alongside Mailchimp and Formstack integrations. Read the FTE ExpressionEngine and Salesforce case study.
Inside Salesforce, or connected to it?
Some tools belong inside Salesforce. Others work better as a separate application that shares data with it. A portal for the public, an unusual interface, or a tool used by many people who do not otherwise need Salesforce can be a better fit for a custom Laravel application that reads and writes Salesforce records.
We build both, so the recommendation follows your users, licensing, and maintenance needs. See custom web applications and business automation for the work we do outside Salesforce.
Discovery, build phases, and support
- Free initial consultation: discuss the problem, the Salesforce products you have or are considering, and whether we are the right team for it.
- Discovery: map users, processes, data, existing customizations, and integrations. This work is scoped and priced separately from the introductory call.
- Build phases: each phase has defined deliverables, acceptance checks, and a review in a sandbox. We agree on scope changes before adding work.
- Go-live and support: plan the production release, data load, training, handover, and who handles requests afterward.
Salesforce licenses and third-party apps are billed by their vendors. Our proposals list them separately from our work so the full cost is visible before you commit.
Salesforce development: your questions answered
What Salesforce work does tripleNERDscore do?
We implement Salesforce for teams adopting it, build custom apps and automation inside existing orgs, and connect Salesforce to websites and other business systems. Each engagement starts with the process your team follows and the records it depends on. The scope then defines what we configure, what we code, and what we leave alone.
How much does a Salesforce implementation or custom app cost?
We quote Salesforce work after discovery, because the price depends on your data, users, automation, and integrations. The proposal sets deliverables and a fee for each phase before work begins. Salesforce licenses and third-party apps are billed by their vendors and are listed separately from our work.
How long does a Salesforce implementation take?
It depends on how many teams and processes are involved, how clean the existing data is, and how many systems Salesforce has to connect to. Discovery produces a phased schedule with review dates, so the first release can cover the work that matters most. We confirm milestones before development starts.
Should we build inside Salesforce or build a separate custom app?
Build inside Salesforce when the people using the tool already work there and the data belongs with your accounts and contacts. A separate web application can fit better for public-facing users, unusual interfaces, or work that would require a Salesforce license for everyone who touches it. We build both, so we compare the options against your users, licensing, and maintenance needs.
Can you work in a Salesforce org that is already customized?
Yes. We start by reviewing the objects, automation, code, permissions, installed packages, and integrations already in place. We then agree on what to keep, repair, or replace before changing anything in production. Undocumented customizations are common, so that review is part of the scope.
Can you connect Salesforce to our website or other systems?
Yes. For the Forum for Theological Exploration, we connected an ExpressionEngine website to Salesforce to automate user registration. For each integration we define which system owns each record, what triggers a sync, and what happens when a sync fails.
How do you test changes before they reach our users?
We build and test in a Salesforce sandbox, not in your production org. Your team reviews the work there against the agreed acceptance checks. We then deploy to production through a release plan that covers timing, data changes, and how to roll back.
Who owns the configuration and code, and who supports it?
Customizations live in your Salesforce org, under your account. Ownership, documentation, handover, and support responsibilities are defined in the project agreement before work begins. Ongoing support is scoped separately from the build, so you can see what each covers.
Free Salesforce Project Consultation
Tell us what you need Salesforce to do, who will use it, and which systems it needs to connect to. If you already have an org, tell us which Salesforce products you use and what is not working. We can arrange secure access later.
The first conversation is free. Discovery, an org review, or an implementation phase is scoped and quoted separately.
Prefer email? [email protected]
Bring us the process
Use the form to describe your Salesforce project. Please do not include passwords, login links, or private customer records.